Frontier Airlines had their breastfeeding policy questioned when Deanna Bratter was harassed on flight last week. You can read her story here.
Today, a letter from Frontier Airlines was sent out to Deanna and her husband.
It seems as if Frontier is taking this matter seriously, and is putting in place protective measures for breastfeeding mothers. Way to go, Frontier!
Dear Mr. and Mrs. Bratter,
Thank you for reaching out to Frontier via social media to bring this matter to our
immediate attention.
We sincerely apologize for the misguided request to cover up from our flight
attendant on flight 558 on March 11th. This is not our policy, nor does our Inflight
Manual suggest that a nursing mother should cover up. We regret if you and your
family were offended by this mistake. Please know this is not indicative of our
standard of service and our flight attendant’s actions are being reviewed by
Inflight management.
While we have always welcomed nursing mothers and babies onboard our flights, thank
you for providing us with an opportunity to revisit our current written policies,
procedures, and training regarding breastfeeding.
This review has resulted in the following clarification in our Flight Attendant’s
Manual:
Guests who are nursing have the right to breastfeed at their seat on the aircraft.
In the event that another passenger is uncomfortable, offer to reseat the
uncomfortable guest, if an open seat is available. Frontier crew members will not
instruct, or request, a breastfeeding passenger to cover themselves or their child.
These changes will be added to our manual once we have approval from the FAA;
however a “must-read” notification has gone out to the entire Flight Attendant
group. A “must-read” supersedes what is currently in the Flight Attendant’s Manual.
Moving forward our Flight Attendant training classes will be carefully trained on
these new policies as well.
Proposals have also been submitted to:
Educate our Flight Attendants on the legal rights of nursing mothers in the various
countries/airspaces we operate in
Post our Breastfeeding policy on our website to make it easy for nursing families to
be reassured of our commitment to supporting them
We are also actively reviewing our carry-on baggage allowances for nursing mothers
who are traveling without their children, but with a breast pump.
Again, we are grateful for this opportunity and we look forward to continuing to
create a travel environment that better supports our nursing mothers and children.
Sincerely,
Lori Junker
Senior Manager Customer Relations
Frontier Airlines
FlyFrontier.com
